The Future of Social Listening
Monitoring online conversations is becoming common practice and many companies have adapted their organization so they are able to react quickly and efficiently to customer questions and complaints. Social listening will come of age over the next few years

Tim Hortons sets up shop in Dubai in first true brand export
Tim Hortons’ new Dubai location represents the first true export of the brand, CEO Paul House said Tuesday, but even after the outlet opened its doors to crowds of Canadian expatriates, the chain is not rushing toward a global presence. It’s a

Defusing the uncivil workplace
Ms. Fox suggests that management should build in continuing reminders and procedures in their organization, such as a policy about civil behaviour and clear accountability and ways to monitor it with regular employee surveys. “There should be an